TERMS & CONDITIONS OF TENANCY

The terms and conditions of the holiday letting agreed to by both parties are as follows, and withdrawal from the same by you permits the owner or agent to refuse the key, and amend the charge or immediately terminate the occupancy. When a guest registers or an invitee of a guest enters the premises, they are deemed to have agreed to be bound by these conditions.

 

 

 

 

 

ALL PROPERTIES ARE FULLY EQUIPPED EXCEPT FOR LINEN & PERSONAL REQUISITES WHICH YOU WILL NEED TO BRING 

ARRIVAL TIME:            Not before 12.00 noon (PEAK 2.00pm)
DEPARTURE TIME:        9.30 a.m. SHARP

 

 

 

DEPOSITS:                 Half of total booking fee plus $20.00 booking fee payable within 14 days by Cheque, Visa, Mastercard or Money Order

 

 

 

1. The properties are furnished and equipped for the number shown, EXTRA GUESTS WILL NOT BE TOLERATED. We want you to be comfortable, so please tell us how many are in your party (including ALL children), or any special needs that we may be able to help you with.

 

 

 

2. A booking can only be confirmed upon the full payment of the amount requested (half of the total booking fee). We cannot accept responsibility for any booking without the required deposit being paid IN FULL WITHIN 14 DAYS. If the deposit is not paid in full by the due date, your booking will be CANCELLED WITHOUT FURTHER NOTICE to you.

 

 

 

3. In accordance with health authority regulations, PETS ARE NOT PERMITTED UNDER ANY CIRCUMSTANCES.

 

 

 

4. Bookings for School Holiday periods are strictly Saturday to Saturday. All rates are quoted on a weekly basis (unless otherwise stated). Outside School Holiday periods we may take bookings for broken weeks, and rates will be quoted on request. If a rate was negotiated for longer term holiday accommodation, that rate is payable regardless of the booking being cancelled at an earlier than agreed date.

 

 

 

5. CANCELLATION: If less than EIGHT (8) WEEKS NOTICE is given, then NO REFUND WILL APPLY unless another tenancy is secured for the WHOLE of your booking period. If a booking is found for the whole of your booking period, or if more than eight (8) weeks notice is given, then your money will be refunded, less one of the following fees:

 

 

 

a) SCHOOL HOLIDAY CANCELLATION FEE: $55.00 cancellation fee plus reimbursement of any eftpos/bank fees if applicable, or

b) NON-SCHOOL HOLIDAY CANCELLATION FEE: $22.00 cancellation fee plus reimbursement of any eftpos/bank fees if applicable.

 

 

 

 

 

6. PROPERTY TRANSFERS: If a transfer from one property to another, owned by different landlords, is requested, the transfer will be treated as a cancellation, and the associated fees and charges will apply (see clause 5).

 

 

 

7. All payments owing are to be paid ONE (1) WEEK PRIOR TO ARRIVAL. Occupancy will not be provided until all monies are paid in full.

 

 

8. A REFUNDABLE SECURITY DEPOSIT (of currently $500 / $1000 / $1500 property dependent) must be paid on your arrival, for all bookings on all properties. A Credit Card Authorisation form must be signed upon arrival, but if not available, cash or cheque is also acceptable. This deposit will be refunded at the end of the month AFTER YOUR DEPARTURE, once an inspection has confirmed the condition of the premises (for more details, please contact our office).

 

 

 

9. All of the guests jointly and severally agree in consideration of the payment of the security deposit as follows:

a) The guests hereby authorise the manager and/or servants and agents of the manager to take and retain a copy of the guests credit card details until the   manager and/or its servants and agents have checked the property

b) In the event that the property has been either damaged, whether such damage is wilful or not, in the sole and absolute discretion of the manager or his servants & agents, or left in an excessively dirty or untidy state in the sole and absolute discretion of the manager and its servants and agents, the manager may without reference enter a debit on the credit card of the guests and the guests hereby authorise us to do so.

 

 

 

 

 

 

 

10. Nothing in this agreement shall compromise the manager to issue legal proceedings in NSW or elsewhere at its discretion seeking damages and/or punitive relief for any expenses or implied breeches of this agreement and/or any claim which may arise by reason of the negligence and/or wilful damage of the guests and/or the invitees whatsoever. 

 

 

11. BOOKING FEE: On making a booking and paying the required deposit a booking fee of $20.00 is due and payable at that time. This amount is additional to your weekly tariff and is NOT REFUNDABLE UNDER ANY CIRCUMSTANCES.

 

 

 

12. Keys are to be picked up from our office by 5.00pm Monday to Friday, or 2.00pm Saturdays (peak 3.00 pm). If arriving out of business hours, keys may be made available by arrangement, but under no circumstances will keys be left out unless the balance of your accommodation is paid in full prior to your arrival date.

 

 

 

13. The agent will not be responsible for alternate accommodation or any other cost when tenants arrive out of hours.

 

 

 

14. The agent reserves the right to charge a fee for having to provide occupants with keys out of normal business hours – please note this service is a courtesy not a requirement of the agent or staff.

 

 

 

15. All breakages, damage, lost keys or property are to be reported to the Agent and PAID FOR IMMEDIATELY. On vacating, all keys are to be RETURNED TO THIS OFFICE, unless alternative arrangements are made.

 

 

 

16. Occupation of premises which in the absolute discretion of the Agent causes nuisance or annoyance to adjoining or neighbouring occupiers, will be TERMINATED forthwith.

 

 

 

17. You are required to allow repair and/or service personnel to enter the premises for the purpose of conducting any repair or service deemed necessary by the Agent. Such times of entering will be arranged prior where possible, and unless in the opinion of the Agent an emergency situation could exist or arise, will be between the hours of 9.00am & 5.00pm.

 

 

 

18. In case of apartments, units and villas, car parking or carports are numbered. Extra vehicles, boats etc are to be parked outside the grounds unless other satisfactory arrangements are made with the Agent. Strata By-Laws must be adhered to by all occupants and visitors of the occupant at all times.

 

 

 

19. It is standard procedure for us NOT to charge an additional cleaning fee (you are required to leave the premises IN A SIMILAR CONDITION TO WHEN YOU ARRIVED), however WE RESERVE THE RIGHT TO CHARGE AN ADDITIONAL FEE SHOULD THE PREMISES NOT BE FOUND IN A SATISFACTORY CONDITION ON YOUR DEPARTURE. Please ensure the fridge is turned down to low, BBQ’s are scraped clean, kitchen benches, floors, etc. are left clean, washing up done with all utensils put away, and all garbage wrapped and placed in the wheelie bins provided. Garbage pick-up is Thursday night for early Friday morning. Should your bins be more than 1/4 full on your departure, WE RESERVICE THE RIGHT TO CHARGE AN ADDITIONAL FEE in this instance also.

 

 

 

20. FISH MUST NOT BE CLEANED OR OYSTERS OPENED ON THE PREMISES.

 

 

 

21. Smoking is not permitted inside the premises.

 

 

 

22. With the exception of the owner, current occupants have first preference for the same property at a similar time for the next year, however to hold this preference must make the rebooking PRIOR TO THEIR DEPARTURE DATE. Rebookings will only be confirmed upon payment of required deposit & WILL ONLY BE ACCEPTED WHEN THE PREVIOUS OCCUPATION HAS BEEN SATISFACTORY. If a deposit is not paid by the due date, your booking will be CANCELLED.

 

 

 

23. All bookings are arranged for the dates shown on the receipt, having regard to the circumstances existing at the date of the receipt being issued. We reserve the right to cancel any booking should anything arise, which in our opinion absolutely renders the booking impractical. In that event we shall notify you as soon as possible and do our best to arrange alternative accommodation or dates suitable to you, failing which all deposit monies will be refunded, but no other claim, right or action or demand shall exist in or be made by either party.

 

 

 

24. In the event of the property being offered for sale, the tenant agrees to allow the Agent to inspect the property with prospective purchasers during reasonable hours by appointment

 

 

 

25. No responsibility is taken for tenants personal property brought upon, damaged, destroyed, left at the premises or lost during the occupants stay.

 

 

 

26. OWNER HAS FIRST RIGHT TO OCCUPANCY - This booking is made in good faith, but we cannot be held responsible for actions outside our control taken by the owner of the premises.

 

 

 

27. Any printed, written or verbal description of the premises by the agent or an employee is made in good faith, however no responsibility for misdescription can be accepted. Should the property not meet your expectations, no refund will be issued.

 

 

 

28. The guest is not permitted to remove or interfere with the operation of a smoke alarm in a rented property, the guests are required to notify the agent as soon as practicable after becoming aware of the need for the battery to be replaced, or if the smoke alarm appears faulty.

 

 

 

29. The registered guest solemnly and sincerely declare the information given is true and correct and have supplied the information of their own free will.

 

 

 

30. Tariff Rate for March/April school holiday period on our Tariff Sheet is titled Easter Hols for the purpose of this period. A 4 day rate may be quoted by our staff if Easter falls outside of the normal School Holidays.

 

 

 

I fully accept the terms and conditions as listed above on behalf of all occupants and invitee’s staying at the property during the booking period. I further acknowledge that as the official holiday tenant / holiday tenant’s representative I am the person solely responsible for any costs associated with our stay (including any additional charges relating to the cleanliness of the property on our departure), the actions of all occupants, the care of the property during this period, and for rectifying and/or paying for any breakages that occur during our stay.

Sample of the
SECURITY DEPOSIT AUTHORISATION

 

BOOKING NAME

PROPERT ADDRESS

ARRIVAL DATE

DEPARTURE DATE
Departure Time - No later than 9:30am 





 

Name of Guest collecting keys on your behalf: 



Address:



Telephone:                          Mobile:                              Email:



CREDIT CARD DETAILS                               Mastercard                           Visa 

Security Deposit Amount:      $500   /  $1000  /  $1500                      

Card Number: ___________ Expiry Date: ___/____  CCV: ____

(CCV is the last three (3) digits on the back of card)

Name on Card:

 

Drivers Lic. No: ________________ Car Reg No:



 

I authorise the use of the above credit card for the charging of:

 

1. Damages to the above property and furnishings
   
    
2. Replacement of lost keys
   
    
3. Any excess cleaning upon departure (see Clause 18 of our Terms and Conditions for more details)
   
    
4. Excessive refuse in Garbage & Recycling Bins
   
    
5. Requesting a service call that is found to be not required
   
    
6. The property is left unsecured resulting in loss / damage
   
    
   
   
   
   I am aware any charges may not be made to this card until the end of the month after my stay, due to the time it may take for accounts to be received by the Real Estate Agency. 
   
    
   
    
   
    
   
    
   
    
   
    
   
    
   
    
   
    
   
    
   
    
   
    
   
    
   
    
   
    
   
    
   
    
   
    
   
    
   
    
   
    
   
    
   
    
   
    
   
    Name on Card:
   
    
   
    
   
    
   
    
   
    
   
    
   
    
   
    
   
    
   
    
   
    
   
    Name on Card: Name on Card:
Name on Card: Name on Card: Name on Card: Name on Card: Name on Card:

Name on Card: Name on Card: Name on Card: Name on Card: Name on Card: Name on Card: Name on Card: Name on Card: Name on Card: Name on Card: Name on Card: Name on Card: Name on Card: Name on Card: Name on Card: Name on Card: Name on Card: Name on Card: Name on Card: Name on Card: