TERMS & CONDITIONS

 

PORT STEPHENS CENTRE OF REAL ESTATE PTY LIMITED

 

T/AS L J HOOKER NELSON BAY

 



 

The terms and conditions of the holiday letting as agreed to by both parties are as follows, a breach of any of these conditions will commit the owner to refuse a key, amend the rental or immediately terminate the tenancy. No refunds will be paid on terminated tenancies.

 

For the purpose of this document, and except where it is otherwise indicated, the representative of the owner of the property will be referred to as the “Agent’ and the occupier will be referred to as the ‘Registered Occupier’.

 



 

1.        The premises are let to you for holiday purposes only for the period stated on the receipt. You also acknowledge that your stay does not constitute a landlord/tenant relationship between us and neither party are bound by legislation covering such relationships.  If you do not agree with these terms and conditions we will not be able to provide you with the goods and services you require.

 

2.        Check in and departure times. Tenancy commences at 1:00pm on the day of arrival and is to be vacated by 9:00am on the day of departure. Late key return will result in an extra day’s rent being charged. The agent is not responsible for the safe keeping of personal items which are left in the accommodation upon departure.

 

3.        Late arrivals. Should you be arriving after hours, we must be notified at the time of booking, all monies need to be paid in full for alternative arrangements to be made.  Late arrivals which have not been pre-arranged, and require a call out for the Agent, will result in a fee of $55.00. 

 

4.        Reservation fee and security deposit. A reservation fee of 50% of the total tariff must be paid within 5 working days of making the booking. The balance of the total tariff together with the security deposit must be paid 5 working days prior to arrival. Security deposit will be held until inspection of the premises upon vacating. If no damage has occurred or no extra cleaning is required, the deposit will be refunded by either Trust cheque or credit card within 5 working days. Security deposits cannot be in any circumstances refunded on the day departure and are not available in cash.

 

Your stay with us is conditional upon payment of the prescribed tariff contained in your booking confirmation notice.  You will not be compensated for the loss of amenities within the property when the cause of the loss is beyond the control of the management.  It is a condition of your stay in multi unit accommodation that you comply with the terms and conditions as imposed by the management body of that accommodation.

 

5.        Booking Fee.  Please note that a booking fee of $20.00 will be charged on all bookings.

 

6.        Refunds. Of all monies held (less a $55.00 cancellation fee) are only possible if :

 

a)       Cancellations are made in writing more than 10 weeks prior to arrival date or

 

b)       If the cancellation occurs within the 10 week period monies will only re refunded less the cancellation fee, if the property is re-let for the same period at full tariff

 

7.        We do not normally collect personal information about people staying with a         Registered Occupier unless they are separately and individually our customer/s.      however, we may record details of their behavior and associate it with the Registered Occupier if they behave inappropriately.  The Registered Occupier has the responsibility of ensuring that people staying with them behave in an appropriate manner, and conform to our terms and conditions.     

 

8.        The number of occupants involved must not exceed the number stated on the confirmation letter. The Registered Occupier will be held responsible for the conduct of persons staying with them, and be financially liable for any costs arising from breaches of these Terms & Conditions.  The Agent also reserves, the right to demand personal details of all of the occupiers of a property should the Agent deem it appropriate.

 

9.        We reserve the right to terminate without notice the occupancy of the Registered Occupier, and persons staying with them, who behave inappropriately.  This condition also applies to Registered Occupiers who entertain visitors who are in breach of these terms and conditions.  Inappropriate behavior includes but is not limited to breaches of these Terms and Conditions and include drunken, bullying, or loutish behavior, the use of foul and indecent language, intimidation of Agent’s staff or other occupiers, malicious damage to property, unreported negligent damage, theft or any other form of behavior deemed by the management to be a danger to the offending Registered Occupier, other persons, employees, contractors and the like.

 

10.     Linen. Linen is not provided. You will need to bring your own sheets and towels or alternatively you can hire linen by contacting Tomaree Linen Hire on (02) 49844451. Please note blankets and pillows are provided.

 

11.     No pets. Animals and pets are not allowed on or inside the premises under any circumstances.  

 

12.     Breakages and damage. As the ‘Registered Occupier’ you are responsible for all damages and loss incurred during the term of your occupancy, these are to be reported to our office and paid for immediately.  The ‘Registered Occupier’ agrees to allow access to the property by the Agent, or the Agent’s nominee, to carry out necessary repairs. 

 

13.     No responsibility is taken for tenants personal property left on the premises.

 

14.     It is your responsibility to establish through the Agent that the accommodation being provided is suitable for your purpose.  Whilst acting in good faith at all times regarding this aspect, the Agent does not accept responsibility for any misunderstandings which may occur.  Also, the Agent is not responsible for actions taken by the owner of the accommodation.  This may include but is not limited to selling the property, increasing the tariff, altering the décor, or withdrawing the property from the holiday letting pool.

 

15.     Upon booking you must provide the following information: First name, last name, current address (PO Box is not acceptable), drivers license number, and credit card details.  Our use of your personal information is set out in our Privacy Statement which can be viewed at , or by requesting a copy.  The person providing this information will be the Registered Occupier under these Terms & Conditions.

 

16.     No person on the premises shall be guilty of conduct that is a nuisance to adjoining or neighboring occupiers.  In units, Strata Title by-laws and regulations must be observed.

 

17.     In the event of the property being offered for sale, the ‘Registered Occupier’ agrees to allow the owner or his Agent to inspect the property with prospective purchasers during reasonable hours by appointment.

 

18.     The Registered Occupier agrees to allow the agent or his nominee to enter the rented premises to arrange necessary repairs.

 

19.     Occupants locked out of the premises after hours can contact Bay Locksmith on 4981 3428 this will be an extra charge to you and the fee is payable immediately directly to Bay Locksmith.

 

20.     Calling out the Agent outside of trading hours for matters which are determined by the Agent to be the Registered Occupiers responsibility incur a $55.00 fee.

 

21.     Cleaning. As you are not charged a cleaning fee you are required to leave the property in a clean and tidy condition. Please ensure that all rubbish has been removed from the inside the property and placed in the wiz bins provided. The fridge in clear of all food items, all washing up has been done and dishwasher to be emptied, BBQ’s are to be cleaned after use. If these items are not attended to an extra cleaning charge may be applied. The general cleanliness of the accommodation is to be such that extra cleaning is not required.  Should extra cleaning be required it will be charged to the Registered Occupier at a minimum of $40.00.

 

22.     We are members of Guest Behaving Badly Pty Limited.  It is a condition that we may disclose information about the Registered  occupier’s use of and behavior while using the accommodation to Guest Behaving Badly Pty Limited and to third party service providers, for example those that investigate or protect against activities harmful to guests, visitors, employees and others, or to property.  Once again, we can only use the Registered Occupiers’ personal information in accordance with our Privacy Act Statement.  Similarly, a copy of the Privacy Act Statement for Guests Behaving Badly Pty Limited is available upon request or at the web site at . Our confirmation of your reservation is based on your agreement that we may collect your personal information for the purpose of conducting a check on a data base to which we subscribe.  We reserve the right to cancel your reservation should we determine as a result of that check that we are not able to provide you the goods and services you require.

 

23.     The property which you will be occupying is designated NON SMOKING.  Smoking is not permitted anywhere within the confines of your accommodation.  Pets are not permitted under any circumstances in any accommodation either inside the dwelling, or the grounds.  Guest will be required to pay the cost of fumigation of the accommodation, and general cleaning, should evidence be forthcoming suggesting that either of these conditions has been breached.  We reserve the right to amend these terms and conditions without notice.