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LJ Hooker wins Canstar customer satisfaction award

LJ Hooker wins Canstar customer satisfaction award

By Ryan Ellem on Nov 27 2018


LJ Hooker customers are the most satisfied in Australia, with the real estate group winning the respected, independent Canstar Blue award for Most Satisfied Customers.

Canstar surveyed almost 1,000 customers who had recently used the services of a real estate agent, with LJ Hooker being awarded five-star ratings in four disciplines which are pivotal to the customer experience: Communication and Advice, Contract Handling, Problem Resolution and Marketing.

LJ Hooker topped the ranking ahead of six other national real estate networks. Graeme Hyde, Network Chief of LJ Hooker, said the independent rating underlined the collective commitment to customer service of LJ Hooker’s agents and property managers across Australia.

“Customers engage LJ Hooker because of the 90 years of trust and confidence we’ve provided to generations of sellers, buyers, landlords and tenants during their property journeys,” said Mr Hyde. “Companies don’t get to enjoy such longevity without making their customers their central focus”.

The real estate industry is changing through the development of digital innovation, and LJ Hooker has taken the lead in that space.

But LJ Hooker regards digital innovation as an enabler for our customer service, supporting a richer and more beneficial agent / customer or property manager / customer experience.

“The Canstar Blue Customer Satisfaction award proves our sellers, landlords, buyers and tenants appreciate our commitment to making their property journey an enjoyable
one.”

To experience award-winning customer service, contact your local LJ Hooker agency today or visit ljhooker.com.au to find the one nearest you.

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