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LJ Hooker unveils concierge service

On Feb 18 2016


LJ Hooker has expanded its real estate offering with the unveiling of a customer service which ...

LJ Hooker has expanded its real estate offering with the unveiling of a customer service which aggregates time-consuming moving and connection services for home buyers and tenants.

The LJ Hooker Assist concierge service has been introduced to strengthen the ongoing relationship between the brand and its customers, providing access to an extensive range of utility disconnection and reconnection providers, telco, pay TV, and data services, all at competitive market rates.

The service even extends to organising customers’ home and contents insurance, storage, removalists and even home loan finance.

 

LJ Hooker’s Head of Customer Experience, Leanne Howard, said the LJ Hooker Assist service was a ‘natural extension’ of the brand’s existing services, making the time-consuming task of moving quicker and more reliable for consumers.
 

“LJ Hooker aims to be the number one customer experience brand in the marketplace, and LJ Hooker Assist is a natural extension of our current service offerings,” said she said.
 

“Moving into a new home or rental property is a time-consuming process and we’re now able to lessen some of those tasks on everyone’s ‘to-do’ list.
 

“LJ Hookers sales agents and property managers are already with buyers and tenants every step of the way when they’re making their important property decision, and are committed to providing the best experience. This commitment will also foster stronger, long-term relationships.”
 

Aiding the long-term relationship, when customers sign up to use the LJ Hooker Assist service they can also take advantage of a host of deals and discounts from over 165 major brands including Freedom, David Jones, iTunes, and Coles.

 

LJ Hooker Assist also offers complimentary settlement insurance for customers.

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