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The Difference between Wear and Tear vs Accidental Damage

The Difference between Wear and Tear vs Accidental Damage

By Sarah Lefebvre on Jul 27 2019

So your tenants have moved out and you’ve done the final inspection on the property. You’ve compared the state of the property to the official condition report, and guess what – your property doesn’t look as good as it did when the tenants moved in. 

You start to freak out and withhold the bond, while your tenant claims any damage is wear and tear … tensions rise, and the next thing you know the tenant has hit social media slamming you and your property manager and they have filed a report with the Civil and Administrative Tribunal.

Needless to say this isn’t something you’d be wanting.

The problem here often stems from the loose definition around what exactly is classified as ‘wear and tear’ and what is defined as ‘accidental damage’. 

To get clarity on this issue we spoke to Yolanda Webster from CoverWise Insurance, as, being experts in the area of landlord insurance, they have dealt with this many times. She explained that in Australia, unless the contract states otherwise, tenants are not responsible for paying for fair wear and tear to a property. It’s only when the tenant has been irresponsible and accidentally or intentionally caused damage to a premises that he or she is liable to pay for repairs. She explained that because the insurance is not a maintenance contract insurers take the same view.

What is Wear and Tear? 

According to NSW Fair Trading, wear and tear means the normal deterioration of a property from ordinary, everyday use. Exposure to the elements, time, as well as day to day living can cause fair wear and tear. Although real estate tenancy laws vary across each state and territory, the industry broadly accepts this definition.

Fair wear and tear 

Below are some common occurrences of wear and tear that landlords are responsible for and not covered by insurance:
  • Faded curtains or frayed cords
  • Furniture indentations and traffic marks on the carpet
  • Scuffed up wooden floors
  • Faded, chipped or cracked paint
  • Worn kitchen benchtop
  • Loose hinges or handles on doors or windows and worn sliding tracks
  • Cracks in the walls from movement
  • Water stain on carpet from rain through leaking roof or bad plumbing
  • Worn paint near light switches

What is Accidental Damage?

The definition of accidental damage is mostly standard across home insurance policies, and refers to damage that occurs suddenly as a result of an unexpected and non-deliberate external action. This will typically refer to an unintentional one-off incident that harms either the property or its contents. 
In terms of home insurance, a reasonable interpretation of the word damage includes not only physical damage to an item, but also something that resulted in a loss of function. For something to be considered accidental, it must be sudden and as a result of an external, visible and violent cause. 

It is important to know that many home insurance policies will not cover damage caused by chewing, tearing or scratching by animals. 

What is Considered Damage Covered by Most Insurance Policies? 

Yolanda states that with regards to CoverWise policies, tenants are only responsible for negligent, irresponsible or intentional actions that cause damage to the premises, however, this may vary with your policy or insurer. Insurance policies also take into consideration accidental damage. 


Deliberate Act – means an act carried out without permission but without malice, vindictiveness or spite, and with the full knowledge that the action will alter the current state of the property.

Malicious Damage or vandalism – means a wrongful act motivated by malice, vindictiveness or spite with the intention of damaging the property. 

Here is a look at some of the damage that tenants are liable for:
  • Missing curtains or curtains torn by the tenant’s pet
  • Dog urine throughout the house
  • Stains or burn marks on the carpet
  • Badly scratched or gouged wooden floors
  • Unapproved or poor quality paint job
  • Burns or cuts in bench top
  • Broken glass from one of the kids hitting a ball through the window
  • Holes in walls left by tenants removing picture hooks or shelves they had installed
  • Water stains or carpet caused by overflowing bath or indoor pot plants
  • Paint damage resulting from removing decorations stuck with Blu-Tac or sticky tape

Proving Fair Wear and Tear

Thorough rental condition reports – complete with detailed photos and potentially even videos – are very useful for avoiding or settling disputes over fair wear and tear. It’s in the best interests of both tenants and landlords to ensure that these reports are complete and signed. With a bit of care, consideration and proper documentation, the outcome of a loss is predictable.

How to Avoid Disputes 

One of the best ways to avoid disputes is to ensure your property manager or yourself carries out periodic inspections of your investment property to ensure it is being well cared for and any routine repairs are being made. Each state or territory has different allowances around the number of inspections per year.
These inspections should address the following:
  • The lease terms are being honoured
  • The property is being maintained in a clean and tidy condition
  • The grounds are being maintained in a clean and tidy condition
  • The property is not being damaged in any way
  • There are no more than the number of people specified on the tenancy agreement living at the property
  • No pets are housed at the property, unless otherwise agreed to
Another way to avoid disputes is by carefully reading the insurance policy’s product disclosure statement. Some policies will not provide cover if the tenancy has moved to a periodic lease. Whereas other policies may reduce claims by depreciation of fixtures and fittings.

Knowing what is in the fine print of the insurance policy and passing on to tenants what will and won’t be covered eliminates the possibility of later disputes. If the landlord is upfront about insurance coverage, then the tenants can’t argue that they weren’t properly informed.

When Accidents Happen, LJ Hooker Can Help 

Knowing the difference between wear and tear and accidental damage can eliminate a lot of grief in situations where a lease is about to expire or damage needs to be urgently fixed. Once both tenants and landlords work out what constitutes damage or simple wear and tear, the next step is to work out what their specific home insurance policy will cover and what it will not.

In most situations disputes over damage to a rental property can be avoided by being transparent about insurance policy coverage and making sure that both parties are keeping up with regular property maintenance. However, the biggest tip for both tenants and landlords is to understand that occasionally accidents do happen. 

The team of real estate agents at LJ Hooker can help both tenants and landlords understand and feel comfortable with insurance policies. Voted Australia’s number 1 real estate brand, a little help from the team at LJ Hooker can be invaluable when it comes to deciding on insurance policy coverage as well as avoiding disputes between tenants and landlords. 

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