Hear from our Network - Christie Smith

Christie Smith opened her Yarrabilba office in South East Queensland before the suburb barely existed.
It was 2014 and the early maps showed plans for roads that hadn’t been built yet. Blocks were marked out on land that still looked like a construction site. She and her co-director sat in a half-fitted space with 10 listings and a community that didn’t exist beyond the masterplan.
“When I started the office, we started from nothing. The suburb was literally dirt. It was a really amazing growth area, but it posed its challenges around being able to create something when there was nothing there.”
Even simple planning required trying to imagine the suburb that would eventually grow around them. Christie describes that period as a stretch of constant questions, and a willingness to ask for help.
“This was about building from the ground up. It really posed a challenge around, how do we set targets? How do we look at what we do? How do we do business a little bit differently, but still align with what’s expected of us?” she says.
“We had to shift how we did everything. Nothing followed a pattern, so being able to utilise the network was great. That allowed us to be able to grow and create something that was a little bit out of the ordinary.”
Christie entered real estate at 24 after leaving the agricultural industry and pivoting into her new career without any prior experience, relying on the people around her to learn the work.
“I had no idea what I was doing and I fell into it by accident. I wanted to get out of what I was doing and somebody said, why not try real estate? So I did and went into an office on the northern Gold Coast, helping and supporting people in the office,” she says.
“As I grew and started to do well and build a network and get in amongst the other agents and business owners in the Gold Coast area, it allowed me to be able to feel like I was part of the team.”
That network and support from colleagues and other agents helped Christie to shape her confidence with the prospect of opening an office coming later as she realised she had the capability and backing to take the step.
“As I got further along the idea of opening my own office started to come around and I felt I was really supported by corporate and by the other business owners,” she says.
“They went above and beyond to make sure the whole journey was as easy as possible for something that's really not an easy process.”
More than 10 years later and the office bears little resemblance to its early days. The milk crates are long gone and Christie’s team also expanded in line with the community that’s grown around them. The business now carries the name LJ Hooker Property Complete, a shift that happened when they outgrew their original footprint.
Along the way Christie has collected a long list of accolades including being named industry Top Gun, recognition in SOLD Magazine’s Top Under 30s Agents, and Most Outstanding Business and Most Outstanding Real Estate Agency in 2025. She also placed in the top five per cent of the LJ Hooker network.
Yet she doesn’t consider these awards as the defining markers of her career, instead she’s most proud of the office culture she’s built and the opportunities that have opened up for the team she now leads.
“We've been able to create a really great environment with flexibility for people, where they can prioritise their family and their community as well as their work, without having to be compromised,” she says.
It’s this experience from which she offers advice from her lived experience to someone starting out in real estate or aspiring to open their own office.
“Keep going even when it gets hard,” she says.
“You go into this industry and at first, it's exciting, and you go through the honeymoon period, and then it gets hard. But it means you get up every day and you keep going even with the rejection. Because if you can push through those moments, keep showing up, it becomes amazing again.”
“There's no other industry like this where you can create the career and have the fulfillment and the work life blend be able to have everything you want and still be able to provide really well for your family.”
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